Privacy Policy
Introduction
Welcome to Yolaan Guesthouse (“we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By visiting or using our website or by making a booking or enquiry with us, you agree to the terms of this policy.
Information We Collect
We collect personal information that helps us provide quality service and manage your stay. This may include:
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Personal details: Name, surname, ID or passport number
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Contact information: Email address, phone number, postal or physical address
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Booking information: Check-in and check-out dates, preferences, and special requests
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Payment details: Only for processing confirmed reservations (via secure payment methods)
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Technical information: Device type, browser, and cookies (for site analytics and improvement)
Information Sharing
We may share limited information with:
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Service providers who assist with website management, bookings, or payment processing
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Law enforcement or government authorities if required by law
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Third-party platforms (like booking engines) strictly for reservation purposes
All third parties are required to handle your data securely and only for the purposes agreed upon.
Data Storage and Security
Your information is stored securely on protected systems.
We take reasonable measures to prevent unauthorised access, loss, misuse, or disclosure of personal data.
If a data breach occurs, we will notify you and the relevant authorities as required by POPIA.
Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Ask for corrections or updates to your information
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Withdraw consent for marketing communications
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Request deletion of your data (where legally possible)
To exercise any of these rights, please email us at yolaan.guesthouse@gmail.com.
Cookies
Our website may use cookies to enhance your browsing experience and analyse site performance.
You can disable cookies in your browser settings, but this may affect certain site features.
Retention of Information
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for — such as bookings, accounting, or legal compliance.
Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and changes will take effect immediately upon posting.